Mission

To develop, implement and promote standards across all mobility services and distribution systems enabling customers to book with confidence.

Vision

  • Continue to develop, educate and communicate industry standards to provide full transparency with a fair comparison when booking mobility services.
  • Evolve and automate the car codes and ACRISS Car Classification System to reflect the fast-changing state of the car manufacturing industry for the benefit of the end consumer.
  • Pivot from European focus to a global scope.
  • Evolve the ACRISS Cloud solution to automate content management and become a consolidated srouce of industry data.
  • Influence mobility services and distribution channels to drive adoption of the ACRISS standards and best practices.
  • Adherence and compliance of the ACRISS Code of Conduct.

Influence

When ACRISS was formed in 1989 it was with the intention of gaining Car Rental Industry attention to the needs for standards so that travel professionals can make an informed choice when booking car rental in Europe, Africa & Middle East through electronic distribution channels. Influencing all to comply with standards, including non- members, has been integral to ACRISS success…

  • Growth in Membership and Associates
  • Use of Car Codes by Car Rental members, Associates and Subscribers not limited to car rental industry but including other mobility services e.g insurance replacement
  • Use of Car Codes by Car Rental and Mobility Solutions System developers
  • Operating a Code of Conduct with a complaints procedure
  • Registering ACRISS as an EEIG and now UKEIG (Economic Interest Grouping) 
  • Working with the GDS, OTAs and Travel Tech Associates to enhance the way the Car Rental and mobility solutions are displayed through agreed standards, best practices and guidelines
  • Working with our members to ensure compliance with all regulatory requirements
  • Use of ACRISS Cloud to consolidate the distribution of images and data records by car rental members to all global and individual partners
  • Working with other associations like BVRLA, ACCRA and OTA for the benefit of the travel industry
  • Joint development of TIDS with Car Industry, IATA and Hotel Industry

Educate

ACRISS works to provide the travel industry and users of mobility services with information and reference charts to assist in the education of all users and platforms from GDS to OTAs and broker sites.

  • Best practices and guidelines
  • Booking tips and FAQs 
  • Selling Guides and Glossaries
  • Support the booking process for all forms of distributions and booking platforms
  • Car Rental Format Cards for use in GDS entries 
  • Car Classification Codes and explanations for Europe, Middle East and Africa and Australia/New Zealand
  • Expanded Matrix of car classification codes to meet new demands and trends
  • Examples of vehicles and images for European models and equivalent classification with USA comparisons
  • Special Equipment and Optional extras/Ancillaries Codes and abbreviations and OTA equivalent
  • Definitions and codes for car rental locations including airport locations and terminology
  • Location codes and content guidelines 
  • Policy content best practices
  • Service categories, definitions and policies for the Vehicle with Driver Service Industry (Transfers)

PLUS useful training aids for incorporation into GDS training classes..

  • Vehicle Sellings Guides featuring Vehicle Coding, car images and explanation for use
  • GDS format guides
  • Special equipment and location information
  • E.vouchers
  • Booking Tips
  • FAQs

The ACRISS website has been enhanced to provide a host of information including a rental guide for the consumer and a Travel Industry section with FAQs and guides.

Communicate

Communication of developments and information is essential to aiding the travel agents and vital to ACRISS achieving its objectives.

  • News items and newsletters have helped to gain attention to ACRISS activities
  • ACRISS own website and email communication facility is constantly being improved
  • Meetings of Members and Project Teams speed development of critical projects and information
  • Annual Meeting with invitations to Travel Industry related colleagues encourages feedback
  • Introduction of a Glossary of Terms and key Abbreviations and Definitions soon to be published
  • FAQs (Frequently Asked Questions) both for professional and private users of information
  • Best Practices and Guidelines for content and coding