Clear, transparent and straightforward
Booking a rental vehicle should be clear, transparent, and straightforward. However, with different vehicle categories, pricing structures, insurance options, fuel policies, and booking conditions across multiple websites and providers, understanding exactly what is included in a car rental booking can sometimes be confusing.
This guide has been developed by ACRISS to help consumers better understand the car rental process and book with confidence. It provides useful information, practical guidance, and industry explanations designed to help you make informed decisions when comparing vehicles, prices, and rental options.
ACRISS is the industry association responsible for developing many of the standards used across global car rental booking and distribution systems. These standards are designed to improve transparency, provide fair and accurate vehicle comparisons, and reduce misleading information during the booking process.
Sections:
Car Hire FAQs
Frequently asked questions around car rental.
What you need to know about renting an EV
There are many reasons why you might rent an electric car. Maybe it’s an opportunity to see what living with an EV is like before you splash the cash.
Coverages and Insurances
This guide will provide you with descriptions and definitions of all terminology and acronyms used for coverage and insurance options.
Accessibility in Car Rental
ACRISS is committed to promoting inclusive and accessible car rental for all travellers. Many major car rental providers now offer services and vehicle adaptations designed to support customers with disabilities or reduced mobility.