The following are commonly asked questions about inclusive and accessible car rental for all travellers.
1. Who can request an adapted or accessible rental vehicle?
Anyone with a disability or reduced mobility can request an adapted vehicle or driving aid. Availability varies by location and supplier, so requests should always be made in advance.
2. What types of vehicle adaptations are commonly available?
Common adaptations include hand controls for acceleration and braking, steering aids, left-foot accelerators, and wheelchair-accessible vehicles. The exact options differ between rental providers and branches.
3. Is there an extra cost for accessibility adaptations?
Many rental companies provide basic driving adaptations, such as hand controls, at no additional cost. More specialised vehicles or third-party adaptations may involve additional charges. Always confirm at the time of booking.
4. How far in advance should adaptations be requested?
As early as possible — ideally at the time of booking. Adapted vehicles and equipment are limited in number and may need to be specially prepared or delivered.
5. Can I use my own mobility equipment in a rental car?
In most cases, yes. Customers can usually store wheelchairs, folding scooters, or other mobility aids in the vehicle if space allows. It’s best to check vehicle size and boot capacity before booking.
6. Do I need a special driving licence to use hand controls?
You must hold a valid driving licence and be legally permitted to drive with the requested adaptations. Requirements vary by country. If your licence includes restriction codes, inform the rental company in advance.
7. Can someone else drive if the vehicle is adapted for me?
Yes, provided they meet the rental company’s standard driver requirements and are added to the rental agreement. However, they must also be able to safely operate the adapted controls.
8. Are rental company websites and booking systems accessible?
Many major providers are working toward recognised web accessibility standards and offer alternative support channels such as phone or assisted booking if needed.
9. What if I need assistance at the rental location?
Most branches can provide reasonable assistance, but services vary. You should notify the provider ahead of time so staff can be prepared to support you on arrival.
10. What should I do if my accessibility needs are not met at pick-up?
Raise the issue immediately with branch staff and ask for alternatives. If the problem cannot be resolved on site, request escalation through the company’s customer service team.