ACRISS Guidelines for UK Consumer Market and EU Regulation Requirements
Objective
Following requests issued in June 2016 by the UK Competition and Markets Authority (CMA) and EU regulators to car rental companies, brokers, and online travel agencies, ACRISS initiated a review to establish common industry standards to support compliance with these requirements.
The resulting guidelines were agreed by all ACRISS Members and Associates, including travel technology providers, electronic booking systems and Global Distribution Systems (GDS) that support online travel agencies and metasearch platforms.
For the purpose of these guidelines, the Headline Price is the price quoted to the customer at the earliest point at time of booking in the shopping process & throughout the point of reservation.
CMA & EU Regulations Requirements
Full disclosure of fees and charges are to be returned and all relevant information displayed and clearly presented to the consumer during the reservation process and located in a prominent position throughout the shopping process for the following
- Young/Senior Driver Surcharge
- One Way & Cross Border fees
- Fuel charges
- Excesses
- Pre-Authorisations or Deposits
- Collision Damage Waiver (CDW) exclusions
- Warnings on legal requirements for special equipment e.g Snow chains/Tyres
All mandatory charges should be included in the Headline price as defined in the objectives, the definition of mandatory charges is anything the customer must pay that is foreseeable and unavoidable.
NB: “Terms and Conditions” (T&Cs) as referenced by CMA relates to “Policy and Booking Conditions” for Car Rental Companies and located in a prominent position in the shopping process.
To download full ACRISS Guidelines for CMA requirements document please click here.