Achievements

ACRISS Achievements

Since its formation, ACRISS has played a leading role in developing standards, best practices, and industry solutions that support transparency, consistency, and consumer confidence across the global mobility and car rental industries.

The following achievements demonstrate ACRISS’ ongoing commitment to supporting both the industry and consumers through innovation, collaboration, and standardisation.

Industry Standards & Governance

• Development of the ACRISS Code of Conduct governing the use of electronic distribution channels to promote accurate, transparent, and non-misleading information
• Creation and ongoing development of the globally recognised ACRISS Car Classification System, supporting standardised vehicle coding across Europe, the Middle East, Africa, Australia, and New Zealand
• Introduction of standardised codes and definitions for:
  • Optional Extras and Special Equipment
  • Car Rental Locations
  • Industry Terminology and Abbreviations
  • Fuel types
• Development of standardised Location Codes and related content guidelines to improve consistency across booking systems
• Introduction of unified Car Rental eVoucher formats and content standards
• Development of Policy Content Best Practices and a glossary covering coverages, protections, and insurance terminology
• Creation of Location Content Best Practices defining standards for location data, content structure, and formatting

Consumer Transparency & Booking Confidence

• Introduction of standards supporting the display of:
  • Estimated Rental Costs
  • Mandatory Charges
  • Vehicle Features and Specifications
  • EV Battery distance and CO2 emissions
• Development of:
  • Consumer FAQs
  • Booking Tips
  • Vehicle Selling Guides
  • Rental Education Resources
• Provision of easy online access to ACRISS standards, guidelines, and educational materials through the ACRISS website
• Development of Quality Assurance initiatives supporting improved accuracy and consistency across booking channels
• Publication of ACRISS Guidelines in response to CMA and EU regulatory requirements for car rental companies, brokers, and OTAs
• Introduction of Online Car Rental Check-in Guidelines supporting improved digital customer journeys

Technology & Distribution Solutions

• Ongoing collaboration with:
  • Global Distribution Systems (GDS)
  • Online Travel Agencies (OTAs)
  • Travel Technology Providers
  • Corporate Booking Tool providers
• Development of Best Practice Guidelines for Corporate Booking Tools
• Launch of the ACRISS Cloud Platform, enabling efficient global distribution of:
  • Vehicle images
  • Vehicle data
  • Classification information
• Introduction of the ACRISS Cloud Validation Tool to help monitor compliance with ACRISS vehicle coding standards
• Expansion of Vehicle Features Coding, including:
  • CO₂ emissions data
  • EV battery range
  • Charging information
  • Vehicle feature enhancements

Sustainability & Future Mobility

• Introduction of enhanced Electric Vehicle (EV) and Hybrid Vehicle classifications and dedicated EV guidance pages supporting industry electrification
• Development of updated CO₂ Emissions Guidelines, including average emissions data by vehicle category
• Launch of the Traffic Light CO₂ Efficiency Guide, providing a simple visual indicator of vehicle environmental performance
• Introduction of EV-related equipment and services within ACRISS coding standards
• Expansion of the Car Classification Matrix to support:
  • Electric Vehicles
  • Hybrid Vehicles
  • Future mobility technologies
  • Autonomous Vehicle classifications
• Development of Autonomous Vehicle Coding supporting SAE International Levels 3–5 vehicle automation standards

Commercial & Mobility Service Expansion

• Introduction of Commercial Van and Truck Guidelines, replacing traditional tonnage-based classifications with a modern cubic metre capacity system and expanded vehicle categories including XL/XXL trucks and specialist mining support vehicles
• Expansion into the Vehicle with Driver Service Industry (VDSI) with the introduction of standards and guidelines supporting transfers and chauffeur services
• Development of standards for additional mobility-related services and equipment across evolving transportation sectors

Industry Collaboration & Education

• Continued cooperation with industry associations, travel organisations, and technology partners to support global standardisation initiatives
• Ongoing development of educational materials, glossaries, definitions, and training support for travel professionals and booking platforms
• Active engagement with the travel industry through meetings, working groups, best practice development, and communication initiatives

Through these achievements, ACRISS continues to support a more transparent, innovative, and consumer-focused mobility industry worldwide.