ACRISS has expanded its activities to include the emerging Vehicle with Driver Service Industry (VDSI) in its portfolio, also known as Transfers in the travel industry. Just as we did for the car rental industry, we have recently defined common standards to be used by this new industry in an effort to promote reservation distribution systems and avoid misleading information when making a VDSI booking online or via any electronic means.
Below are the current VDSI standards defined by ACRISS in cooperation with members of the industry – ACRISS associates.
Click here for full details of Annex E of the new ACRISS Code of Conduct.
Service Categories
| Economy Class | Business Class | First Class |
|---|
Vehicle Standards
ACRISS VDSI Vehicle Standards Examples
Examples shown are representative of vehicle standards. Transfer companies will provide a vehicle of a similar standard according to ACRISS specifications.
Global standards
| Economy Class | Economy Van | Business Class | Business Van | First Class |
|---|---|---|---|---|
| Doors min. 4 | Doors min. 4 | Doors min. 4 | Doors min. 4 | Doors min. 4 |
| Passengers 3/4 | Passengers: 5/7 | Passengers: 3/4 | Passengers: 5/7 | Passengers max. 3 |
| (check in + hand) max. 2+1 | (check in + hand) max. 5+1 | (check in + hand) max. 2+1 | (check in + hand) max. 5+1 | (check in + hand) max. 2+1 |
| Model year max. 5 years old | Model year max. 5 years old | Model year max. 4 years old | Model year max. 4 years old | Model year max. 3 years old |
Europe
| Economy Class | Economy Van | Business Class | Business Van | First Class |
|---|---|---|---|---|
| Renault Logan | Toyota Prius | Mercedes E-Class LD | Mercedes V-Class PV | Mercedes S-Class XD |
| Opel Insignia | Renault Megan | BMW 5 / 6 -Series LD/XD | VW Multivan/Caravelle PV/ LV | BMW 7-Series XD |
| Kia Ceed | Opel Zafira | Audi A6 / A7 LD/XD | Ford Transit | Audi A8 XD |
| Jaguar XF LD | Mercedes EQV | MB EQS XDAE | ||
| Volvo S80 LD | Jaguar XJ XD | |||
| Tesla S | ||||
| Tesla X | ||||
| Mercedes EQE LDAE | ||||
| Nio ET7 LDAE | ||||
| Jaguar I Pace LFAE | ||||
| Mercedes EQC FFAE | ||||
| Audi e-tron LFAE |
North America
| Economy Class | Economy Van | Business Class | Business Van | First Class |
|---|---|---|---|---|
| Hyundai i30 | Suzuki APV | Lincoln Continental | Chevrolet Suburban | Lucid Air |
| Suzuki Baleno | Renault Grand Scenic | Cadillac XTS | Cadillac Escalade | Mercedes S-Class XD |
| Toyota Prius | Cadillac CT6 | Lincoln Navigator | BMW 7-Series XD | |
| MB E-Class | BMW X7 | |||
| Lexus ES | MB GLS | |||
| Tesla S | MB EQV | |||
| Tesla X | Mercedes Metris | |||
| BMW 5 / 6-Series LD/XD | ||||
| Audi A6 / A7 LD/XD | ||||
| Jaguar XF LD | ||||
| Volvo S90 LD |
Middle East & Africa
| Economy Class | Economy Van | Business Class | Business Van | First Class |
|---|---|---|---|---|
| Hyundai i30 | Toyota Prius | Mercedes E-Class | Mercedes V-Class | Mercedes S-Class XD |
| BMW 5-Series | Chevrolet Suburban | BMW 7-Series XD | ||
| Lexus ES | Chevrolet Tahoe | Mercedes EQS | ||
| Lincoln MKS | Cadillac Escalade |
Asia & Pacific
| Economy Class | Economy Van | Business Class | Business Van | First Class |
|---|---|---|---|---|
| Hyundai i30 | Mercedes E-Class | Mercedes V-Class | ||
| Tata | BMW 5/6 series | Toyota Alphard/ Vellfire | ||
| Suzuki Baleno | Toyota Crown | Hyundai Starex | ||
| Toyota Mirai | MB EQV | |||
| Jaguar XF | ||||
| Tesla S | ||||
| Tesla X | ||||
| Mercedes EQE | ||||
| Nio ET7 | ||||
| Audi A6 / A7 |
Service Standards
These service standards are gudelines and examples of what the transfer companies offer under each class.
These will vary by company. Please check the company website for standards offered under each class.
| Criteria | Economy Class / Economy Van |
Business Class / Business Van |
First Class |
|---|---|---|---|
| Duty of Care | Fully licensed, registered and insured drivers and vehicles | ||
| Booking / Lead Time | 24 hours | 2 hours | 4 hours |
| Booking Modification | 24 hours | 2 hours | 4 hours |
| Transfer Cancellation | 24 hours | 2 hours | 4 hours |
| Hourly Cancellation | 0% charged if more than 24 Hours / 100% charged if less than 24 hours | ||
| Additional km/time | base rate | base rate | 50km/1 hour included |
| Waiting time – airport transfer | 30 min | 1 hour | 2 hours |
| Waiting time – other transfers | 15 min | 15 min | 1 hour |
| Waiting time – hourly bookings | max hours booked | max hours booked | max hours booked |
| Flight tracking | Included | ||
| Meet and Greet | No | PAX chooses | Airports and Train Stations |
| Pick-up sign | Name only | Logo and name | |
| Driver Code of Conduct | Professional, does not smoke, is not too chatty, does not complain, has a positive attitude | ||
| Driver Dress Code | Shirt | Shirt, suit, tie and black shoes | |
| Driver Language Skills | not included | included: basic English + local language | |
| Assistance from Driver | not included | included: open door, take luggage | |
| Car amenities – air conditioning | not included | included | included |
| Other amenities – newspaper + water | not included | not included | included |
| Payment | Electronic by credit card, all inclusive, monthly corporate invoice available |